Frequently Asked Questions

Everything you need to know about shopping at Pink Lily.

How long will it take for my order to ship?

Most orders are processed within 1-3 business days. Once shipped, standard delivery typically takes 3-7 business days depending on your location.

What is your return policy?

We accept returns for store credit within 30 days of the delivery date. Items must be unworn, unwashed, and have all original tags attached.

How do I know what size to order?

Each product page features a specific size chart and fit notes. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Can I change or cancel my order after it's placed?

Because we work quickly to get your order out the door, we are unable to make changes or cancellations once an order has been submitted.

Do you offer international shipping?

Yes, we ship to many countries worldwide! Shipping rates and delivery timelines are calculated at checkout based on your specific destination.

What payment methods do you accept?

We accept all major credit cards, PayPal, and buy-now-pay-later options like Afterpay and Sezzle for your convenience.